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← operations yamaha motor europe · 2020 →

jira reporting & data utilization.

rebuilding how a team sees its own work — custom fields, five dashboard gadgets and a plan to rescue two years of historical data.

jira admindashboardssqlpythonreporting
the goal

objective

Improve reporting capabilities for actionable insights on ticket workflows and team performance — and develop solutions to preserve and integrate historical data for analysis.

–20% issue resolution time after the reporting overhaul
my part

what i did

  • ✺Custom fields — coordinated with IT to create asset-linked custom fields for advanced customer data reporting.
  • ✺Dashboards & gadgets — implemented Custom Reports, Time in Status, Cycle Time Trend, Histogram and Average Age Chart to analyze performance and trends.
  • ✺Historical data plan — designed a process to structure 2023–2024 form data for import via CSV, ensuring retention and usability.
  • ✺Collaboration — engaged IT and management to align on requirements and resolve system challenges with actionable solutions.
the result

outcomes

  • →Enhanced data visibility and reporting efficiency across the team.
  • →Preserved two years of historical data for integration.
  • →Strengthened cross-team collaboration to address technical challenges.
← all operations projects or the creative side