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← operations yamaha motor europe · 2020 →

onbase order processing.

turning a manual internal order chain into a trackable, measurable flow — in collaboration with an external consultant.

onbasejira apiworkflow automationfinance
the goal

objective

Develop a platform in collaboration with an external consultant to streamline Yamaha's internal order process, enhance visibility, and improve efficiency.

~2 min saved per order, across thousands of orders
my part

what i did

  • ✺Workflow automation — designed a process where internal orders are submitted via OnBase, approved by managers, and forwarded to Customer Support with mandatory, validated information.
  • ✺JIRA integration — coordinated API development to automate ticket creation for order tracking.
  • ✺Data accuracy — collected and validated AC/PC codes with Finance and managers across Yamaha EU HQ.
  • ✺Stakeholder collaboration — aligned with IT, Finance, and departmental teams to address process challenges and ensure compatibility.
the result

outcomes

  • →Standardized order submissions with real-time cost visibility.
  • →Reduced manual effort for Customer Support, improving efficiency.
  • →Enhanced transparency and control in the internal order process.
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