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← operations yamaha motor europe · 2020 →

racing teams facilitation.

parts arriving before the race, not after - an autonomous ordering system built around the racing calendar.

process designticketing systemsonboardingtraining
the goal

objective

Give Yamaha Racing teams an autonomous, customer-driven way to order spare parts - ensuring the quickest and most efficient supply when preparing for a race.

race-ready ordering flow adopted by factory racing teams
my part

what i did

  • ✺Needs evaluation - evaluated the wants and needs of the racing teams when it comes to spare parts supply upon race preparation.
  • ✺Communication systems - designed customer support ticketing systems, communication processes and standards, establishing a hierarchy of enquiry for information sharing.
  • ✺Ordering system - integrated a customer-driven ordering system allowing autonomous operation for the racing teams.
  • ✺Onboarding & support - assisted all Yamaha race teams with onboarding - tools, user manuals, training and ongoing support.
the result

outcomes

  • →Reduced daily workload and increased efficiency in dealing with racing team queries.
  • →Ordering flow adopted by factory racing teams.
  • →Parts supply aligned with the race calendar.
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